My Roompot

About My Roompot

• What is My Roompot?

  My Roompot is your personal online environment where you can easily arrange all your holiday affairs up to 1 day before arrival. You can view your holiday details, rebook extras, and change your travel group or the date of your holiday. You can also pay for your holiday here, safe and simple.

• Do I need an account on My Roompot?

  You don't need to create an account on My Roompot. But it does make it easier. For example, you can quickly and securely view your travel details, pay for your holiday and book extras. Or even change your travel group or the date of your holiday.

• How safe is My Roompot and what will happen with my personal details?

  We deem your privacy to be paramount. Accordingly, we process and safeguard your personal details with the utmost care. We do so, among other ways, by sending encrypted data. This means the data can only be read by those authorised to do so.

• How do I request an account for My Roompot?

  Have you made a booking with Roompot and you don't have any login details yet? Go to My Roompot and click Create Account. Enter the email address on which you made the booking here. You will receive an email with a password creation link within minutes. You can only create an account for My Roompot if you've booked a holiday with Roompot.
  

• How do I log into my Roompot account?

  Log in with the email address you booked with and your password. Have you forgotten your password? Then click on Forgot password. If you do not have an account yet, please go to My Roompot and click Create Account. In both instances, enter the email address you booked with. You will then receive an email explaining how to set or create a new password. You can only create an account on My Roompot if you have booked a stay with us.

• I can't log into my Roompot account. What should I do?

  You can only log in with the email address you booked with. Sometimes it helps if you reset your password. You can do this by clicking Forgot password. Please enter your email address and you will receive an email with a link to reset your password. If this doesn't help, please contact our Guest Service, they will be happy to solve it for you.

• What should I do if I forget my password?

  Go to My Roompot and click Forgot password. Please enter your email address and we will send you an email with a link to reset your password.

• Why do I see an error when requesting a new password?

  We may not recognize your email address. You can only request a new password for the email address that comes with your booking. If you are sure the email address is correct, but the error message keeps appearing, please contact the Guest Service. They will help you solve this.

• How do I log out of My Roompot?

  In My Roompot, click on your name at the top of the page, and then click Sign Out.
  

• Will My Roompot be deleted after my holiday stay?

  No, your account on My Roompot will remain active. You can always log in and look at your checked-out bookings. When you make a new booking with the same email address, this booking will also be visible in My Roompot.

• How can I delete My Roompot account?

  Send an email with a request to delete your account to privacy@roompot.nl. We will remove the login details from your account within 5 working days.

  
  

  Would you like your personal data to be deleted? Please clearly state the exact data you want deleted.

  
  

  Good to know: some data is subject to a statutory retention period. This means we cannot necessarily (immediately) comply with your request. We will inform you, should this be the case.
  

In My Roompot

• How do I change personal details, such as my name, date of birth, address or email address?

  You can easily change your personal information yourself in My Roompot. At the top of the page, click on your name, and then click on My profile. Then, click on Change, under the information you want to change. Adjust the data, and then click Update.
  

• How do I change my travel group in My Roompot?

  You can add or remove people from My Travel Group on the My reservations. You can change your travel group up to 1 day before arrival.

  
  

  Pets

  Adding or removing your own pets from your booking is not possible in My Roompot. Our Guest Service is happy to help you.

  
  
  

• I can't add a bank account or credit card number to my Roompot account. How can I provide my bank account or credit card number?

  Please contact our Guest Service. They will be happy to add your account number for you.
  

• Why can't I find my most recent booking in My Roompot?

  This can have several reasons. Our Guest Service will be happy to solve this for you. Please contact us.
  

• I have made a booking for a preferred holiday accommodation. Why don't I see the number of the preferred accommodation in My Roompot?

  Your holiday home number will only be shown if you have made a preferred booking on a specific house or plot number. But not if you have made a preferred booking in relation to the park location or special holiday home facilities.

• I did not make my booking with Roompot but with another holiday booking company. Will I be able to see this booking in My Roompot?

  This varies from provider to provider. Important information can be found in the confirmation you received after booking.