Our aim is to help you enjoy your stay with us. As such, we are very sorry to hear that you have had an unpleasant experience. Please fill in the form below and we will do our very best to help you.
If your complaint relates to your current stay at one of our parks, we kindly request that you submit your complaint at the park's Service point, as that will allow us to resolve it much more quickly.
Changed your plans? No problem, you can change your booking for free up to 28 days before arrival.
Want to pay in instalments at no extra cost? No problem! You pay the first instalment within 15 days of booking and the total amount no later than 8 weeks before arrival.
This applies to bookings with an arrival date that is at least 30 days from the day of booking. You can cancel easily via My Roompot. Did you book a last-minute holiday with arrival within 30 days? Or do you want to cancel after 14 days? Then our normal cancellation rates apply.