Our aim is to help you enjoy your stay with us. As such, we are very sorry to hear that you have had an unpleasant experience. Please fill in the form below and we will do our very best to help you.
If your complaint relates to your current stay at one of our parks, we kindly request that you submit your complaint at the park's Service point, as that will allow us to resolve it much more quickly.
Changed your plans? No problem, you can change your booking for free up to 28 days before arrival.
Want to pay in instalments at no extra cost? No problem! You pay the first instalment within 15 days of booking and the total amount no later than 8 weeks before arrival.
Did you book your stay 14 days ago or less? And is your arrival not within 30 days on the day of cancellation? Then you do not pay a cancellation fee. After 14 days there are cancellation costs. You can cancel easily via My Roompot.