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Arrange your own holiday using My Roompot. Change your booking up to 28 days before arrival. At no charge!

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Frequently Asked Questions

How do I cancel a booking?

You can easily cancel via My Roompot. If you don't have a My Roompot account then fill in the Cancellation form. You can cancel bookings for which the arrival date is at least 30 days in the future free of charge within 14 days of booking. This is very easy via My Roompot. Have you booked a last-minute holiday arriving within 30 days? Or do you want to cancel after 14 days? Then our normal cancellation fees apply.

Sometimes cancellation is not necessary, and you can change the holiday. You can read all about it on the special rebooking guarantee page.
What are the pool opening hours?

You can always find the current swimming pool opening hours in the app and on our website. Enter the park name below and click Continue. You will now see an overview of the opening hours at the selected park. At the top, you can change the date.
Can't select your date? That means the opening hours for this period have not yet been determined. Can't select the name of your park in the search window? This means that unfortunately either we do not know the opening hours or the park does not have a swimming pool.
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When and how do I get the PIN, key or keycard for my holiday home?

If your holiday home has access control via a keypad, we will send you the PIN by email at least one day before your scheduled arrival. If access is by keycard you will receive this in the post at least 7 days in advance of your arrival. If you booked within 7 days of your scheduled arrival date, you can pick up the keycard at the Service point.

Key
If you have not received either a PIN or a keycard, your holiday home has traditional lock and key access. You can pick up your key at the Service point when you check in.

Opening hours Service point
Further information about check in and the Service point opening times can be found via Arrival information. To view opening hours, just enter the park name below. Once you click Continue, you will be taken to the opening hours page.
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If you will be arriving after the Service point opening hours, please get in touch beforehand to discuss the key collection procedure.
Is final cleaning included?

Whether final cleaning is included, varies by park and by type of holiday accommodation. You can check this by clicking on the i to the right of the total price. If final cleaning is mentioned, it is included. Are you already busy booking? You can see what is included by default in the account statement. If you have already booked, just check your confirmation. The payment overview on My Roompot also shows what you have booked. If you don't see final cleaning listed, then it's not included. Of course, booking final cleaning is possible.

Adding a final cleaning to your booking
If the final cleaning is not included in your booking, you can add it right away. You will find the option and cost under Extras during booking. The final cleaning can also be booked after you have made your booking, on My Roompot. There, you will also see the option and cost under Extras. Are you already at the park? Inquire about the possibilities at the Service point. If you do not book a final cleaning, you opt to do the final cleaning yourself.

Pets
The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.
Will bed linen be provided?

This varies per holiday home. The rental may sometimes include bed linen. If that is the case, there will be bed linen for the number of people booked. If bed linen is not included in the rental, you can always book it as an extra. You can of course bring your own linen from home.

What is included?
Find your accommodation on the website and click on the i next to the price to see what is included. Once you do the booking, you will also see all included items on the statement. Have you booked already? If bed linen is included, it will be stated on your confirmation. You can also find what you have booked in My Roompot, for example in the payment overview.

Bed linen
There are single duvets and pillows in all holiday accommodations, except for Bungalow tent Blue. If you stay over in this holiday tent, you will need to bring your own pillows and duvets or sleeping bags.

Adding a bed linen booking
You can add a bed linen booking up to one day before arrival. This is easily done via My Roompot. Did you already arrive at the park, and forgot to bring something? In many cases - as long as stocks last - you can rent bed linen from the Service point.

See all frequently asked questions

Contact us

If you have a question, we will be happy to assist.

Phone

We are available by phone until 15:00.

(+31)113 - 374 297 (usual calling fees)

Other data

Visiting address
Roompot Service
Schuverweg 2
4462 HK Goes
The Netherlands

Postal address
Roompot Service
Postbus 6
4460 AA Goes
The Netherlands

Roompot Service B.V.
Chamber of Commerce no. 22031538
VAT no. NL 0095.83.956.B01

IBAN: NL24ABNA0517343517
BIC code: ABNANL2A

Roompot Recreatie Beheer B.V.
BTW-nummer NL001598739B01
KvK-nummer: 22016130

Go straight to

Service & Contact

Booking information

About Roompot

Service & Contact

Easy to do yourself online

My bookings

Change

My payments

Frequently Asked Questions

How do I cancel a booking?

What are the pool opening hours?

When and how do I get the PIN, key or keycard for my holiday home?

Is final cleaning included?

Will bed linen be provided?

Contact us

Phone

Other data

Go straight to

Service & Contact

Booking information

About Roompot

Service & Contact

Easy to do yourself online

My bookings

Change

My payments

Frequently Asked Questions

How do I cancel a booking?

﻿What are the pool opening hours?

When and how do I get the PIN, key or keycard for my holiday home?

Is final cleaning included?

Will bed linen be provided?

Contact us

Phone

Other data

Rebooking guarantee

up to 28 days

Flexible

payment

Free cancellation

within 14 days

What are the pool opening hours?